Refund Policy
Introduction:
- “At Experts Realm, we dedicate significant resources and expert time to planning and executing our security engagements. Due to the bespoke and digital nature of our services, we have the following policy.”
Key Sections:
- Service Engagement: “All services are custom-scoped and priced based on a Statement of Work (SOW) agreed upon before commencement.”
- Refund Eligibility:
- “Refund requests must be made in writing within 7 days of invoice payment and before the commencement of the agreed-upon service work.”
- “Once an engagement (e.g., a penetration test) has begun, no refunds will be issued as the intellectual work and resources have been deployed.”
- No Refunds For:
- Services already rendered.
- Findings or results of an assessment. (e.g., “No refunds are provided if no critical vulnerabilities are found, as the value is in the assurance and thorough assessment.”)
- Change of mind after the work has started.
- Cancellation Policy: “Projects cancelled by the client after commencement may be subject to a cancellation fee for work completed up to that point.”
- Service Guarantee: “Our guarantee is to perform the services with due diligence and expertise as outlined in the SOW. We will happily address any concerns about the quality of our work.”
- Contact: For refund requests, please contact:
billing@expertsrealm.com.
Disclaimer: “This policy is a template. A legal professional should review it to ensure it is enforceable and complies with consumer laws in your region.”
This structure provides a solid foundation for a professional, trustworthy, and effective website for Experts Realm.